Products And Services

Design Services | Phone Systems | Voicemail | Cabling | IT Services | Maintenance & Repair | Data Centers | Outside Plant Construction

Phone Systems

• TRIAD Digital Systems
• Starplus STS Digital Systems
• Starplus Electronic Key Systems
• Discovery VoIP Telephony
• Discovery ACD -- Automatic Call Distribution
• Discovery Desktop - Computer Telephony Integration

TRIAD Digital Systems

Vodavi’s TRIAD digital system is an advanced, highly flexible communications solution that is prepared to handle all the application needs of a growing business today and in the future. These systems smoothly integrate voice, data and modem technologies to centralize and facilitate all communications occurring externally as well as internally within a business. TRIAD products are available only through authorized dealers who are trained and certified by Vodavi.

TRIAD Features

TRIAD Systems

The TRIAD family provides affordable and easy-to-use solutions starting as small as 3 lines and 8 telephones with the capacity to grow up to 348 ports. Future upgrades are smooth and your investment in a TRIAD system is protected because all models of telephones are compatible with the entire system family.

 

TRIAD-S: Expandable entry-level system - grow from 3 lines / 8 stations to 12 lines / 32 stations

TRIAD-1: Powerful system features of larger systems with 4 slots for flexible configuration up to 78 ports

TRIAD-2: Supports larger applications using the same hardware platform with expansion capabilities up to 108 ports

TRIAD-3: Maximum expansion and flexibility options up to 348 ports

XTS System: Communications SolutionsTM magazine has awarded the XTS communications system with the 2001 Product of the Year Award which honors innovative products and services that advance voice and data convergence. The XTS or "expandable Telephone System" uses compact, stackable, scalable architecture that can be configured as one cabinet supporting up to 136 ports to a maximum of three cabinets for a capacity of 136 ports.

Network Features Package

Allow multiple systems to be tied together through networking. Much like computer networking, one phone system will act as the hub and another system or systems will be the nodes. They can be geographically close or far apart. Communication through the hub system enables centralization of services. This centralization has several advantages:

• Call forwarding between systems in the network
• Caller ID data travels with a transferred call
• Share the same dialing plan across the network
• Users can share the same voice mail system
• Private voice mail with station sharing
• 4-digit dialing between users
• Programmable flex buttons
• Automatic dialing within directory
• External paging between systems
• Use fractionalized T1 for voice and data network sharing
• Least cost routing

TRIAD Telephone Choices

Seven streamlined instrument models are available in 3 colors: off white / charcoal grey / burgundy

Click here to email us for additional information

Starplus STS Digital Systems

Best suited for small to medium-sized growing businesses, Vodavi's Starplus STS digital system incorporates digital technology with powerful features that make business telecommunications easy and efficient. System capacities range from entry level 4 x 8 x 2 (4 CO lines, 8 digital stations, 2 analog ports) to a maximum of 24 x 48 x 2. Four additional CO lines are available when T1 is used. The STS is easy to install, configure, and expand.

The STS system is aggressively priced below comparable competitive systems and features an "a la carte menu" for pricing, including volume discounts for the phone instruments.

The STS will support the Vodavi voicemail systems of Analog & Digital Dispatch, MiniVoice, as well as the new In-Skin voicemail system designed especially for the STS.

Starplus STS Phone System Features:

• Basic package and/or expandable system options
• PBX/Centrex compatible
• Supports full or fractional T1
• In-Skin voicemail does not reduce system capacity
• Optional modem unit for remote programming
• Full featured 24-button speaker phone standard
• Receptionist console equipment option
• Caller ID
• Additional device port for fax or modem connection
• Headset jack
• Speed dial, last number redial
• Text messaging
• 4-party conferencing
• Voice announce - hands free reply
• Do not disturb
• Dual color LEDs
• Internal / external paging
• Programmable feature buttons
• Call forward
• Call duration timer

Starplus STS In-Skin Voice Mail Features:

• 64 mailboxes and expandable message storage time
• Dial-by-name auto attendant
• Menu routing
• On-hold messaging
• Fax tone detect
• Message storage, forwarding, and wait light
• Remote access
• Live call screening
• Personal greetings and password control
• Date and time stamp

Click here to email us for additional information

Starplus Electronic Key Systems

Electronic Key Telephone Systems provide the ideal solution for small businesses looking for user-friendly features, reliability and value. These simpler Starplus systems are available with many advantageous features for the end user.

Starplus Features:

• Call announce intercom
• Camp-on & call transfer
• Multi-line conferencing
• Do not disturb mode
• Head set compatible
• Speed dial
• Intercom mode selector
• Internal paging
• Message waiting with reminder tone
• Mute button for speakerphone and handset
• Music on hold/background music interface
• Preset call forwarding/overflow ringing
• Night service control

Starplus Systems

Available in 3 configurations to meet various business needs:

308 supports up to 3 lines and 8 stations

616 supports 6 lines and 16 stations and adds additional enhanced features (including display telephone capability)

1224 provides 12 lines and 24 stations to accommodate an even larger office environment

Starplus Telephone Choices

Three fully modular instrument models are available in 4 colors (black, ash, gray, burgundy). All styles have multi-line key set, feature buttons, flexible buttons, and voice/tone ringing volume controls.

• Basic - 14 button key telephone providing features such as call announce intercom, paging and on-hook dialing
• Enhanced - adds a full speakerphone and has 30 lines for accessing lines and features.
• Executive - includes all the feature buttons and adds a 48-character LCD display.

Click here to email us for additional information

IP Telephony

Modern companies are quickly realizing the benefits of Internet Protocol (IP) telephony. This rapidly developing technology can easily and affordably enhance a company's internal phone communications to be more cost effective and efficient. From reducing toll charges to streamlining phone calls, IP telephony is clearly a significant cost savings tool to consider.

Your company's existing corporate network and office structure may be within a single building, in a campus environment, across town or the world. IP telephony can now provide quality communication between geographically dispersed offices without the cost of long-distance.

Additionally, by implementing IP telephony in their voice and data communication system, a business can leverage their existing telecommunications equipment and augment the value of the system, further protecting their initial capital investment. Reduced expenses, simplified phone calls, and increased system value make IP telephony a quickly growing upgrade for office equipment and processes.

DISCOVERY Voiceover IP (VoIP)

As a Vodavi developed product, Discovery VoIP is the latest in technology to make remote office communications smoother while enabling several beneficial features:

• Realize significant savings on long distance expenses and toll charges
  
• Straightforward installation of VoIP cards directly into existing Vodavi phone systems
  
• All other phone system features remain intact
  
• No additional training or equipment is needed to begin using Discovery VoIP features
  
• Save time by eliminating use of area codes and phone numbers between company locations
  
• Manufacturer warranties apply
  
• Simple maintenance of VoIP cards

How does IP telephony reduce expenses? The Discovery Voiceover IP (VoIP) product seamlessly bridges voice communications over IP data network cabling. Discovery VoIP comes in the form of cards that are installed in the server for each location. After the initial card installation, phone calls go through the data network connection instead of a phone line eliminating long distance charges.

How does IP telephony simplify phone calls? With IP telephony a caller will no longer need to take the time to look up and dial a full phone number and area code. The caller simply dials an extension number to reach a distant associate or location.

The Discovery VoIP card can help your business cash in on the numerous advantages of Internet telephony. Design a comprehensive communications infrastructure by combining this new VoIP product with these additional complementary voice and data products and other services:

• Free demonstration prior to bid
  
• TRIAD Digital or Electronic Key Phone systems
  
• Digital Dispatch Voicemail processing software
  
• Network cabling (fiber optic or copper)
  
• IS Room equipment racks
  
• Design consultant services
  
• Outside Plant Construction
  
• Maintenance & Repair
• Training & Technical Support

Click here to email us for additional information

Discovery ACD -- Automatic Call Distribution

A call center is formed when two or more people with similar responsibilities perform inbound or outbound calls. Examples are call-in customer service centers, merchandise phone ordering centers, and other organizations with high customer phone contact. Businesses with call centers can benefit by monitoring the productivity of the call center--operating your call center at optimum efficiency is essential.

Discovery ACD^Lite is Windows-based software that provides management with a tool to consolidate all call center activities, providing real-time information to aid in effective decision making. An individual business's initial set-up is customized by defining what lines, extensions, agents, and groups are to be monitored by the system. Management can then view comprehensive detailed information such as agent status, call queue, longest wait times, calls answered, and calls abandoned.

The extensive flexibility of Discovery ACD^Lite allows a supervisor to further customize their screen to display specific information as needed. Numerous real-time display windows are included such as Agent Statistics Window, Wait Time Graph Window, Calls In Queue Window, and Extension Status Window. Additionally, audible and visual alarms can be configured to alert managers of specific situations that need immediate attention. Access to a 24-hour comprehensive on-line help system and management password protection are additional convenient features of Discovery ACD^Lite.

Create the ultimate call center by upgrading to Discovery ACD^Plus. This system add-on option offers the additional capability of generating historical reports. Managers have access to a wealth of information using 30 available report templates or through additional customized reports.

For example, call volume, handling time, service levels, and staff requirements can be analyzed using the data and reports generated by Discovery ACD^Plus. Management can identify the busiest and quietest periods during the day, week, month and year, so your business can staff appropriately to meet call demands. Discovery ACD^Plus can examine workload trends and compare staff availability to actual needs. Plus, unlimited historical data can be used to forecast future trends.

Upon upgrade to Discovery ACD^Plus, data collected by Discovery ACD^Lite from day one will be available for report generation.

Click here to email us for additional information

Discovery Desktop - Computer Telephony Integration

Any job these days requires multitasking. Bring this skill to a new level by implementing Discovery Desktop, an add-on option that links your TRIAD telephone with your personal computer by transferring many of the telephone functions to the PC.

Discovery Desktop is a user-friendly system designed for swift, accurate call handling. Each user's PC desktop will display a fully functional representation of their telephone, complete with both fixed and flexible buttons, a call-status display, a directory window, and a dial window. Users then have an efficient visual answering environment to process calls using the PC screen.

To navigate the Discovery Desktop telephone, users may use their mouse or keyboard by clicking on the desired button or entering a phone number in the dial window. The telephone buttons represented on the PC screen are also conveniently color coded to easily identify the status of each line.

Additionally, users can handle calls while working in other Windows programs. This means users can accomplish more by handling calls while working at other tasks simultaneously. Discovery Desktop is ideal for the office administrator who performs both computer and telephone answering functions.

Discovery Desktop Features

With the click of a mouse, activate many common functions of your telephone system.

To complete the package, three virtual DSS consoles allow an attendant or receptionist to monitor up to 252 stations simultaneously. Discovery Desktop is a sophisticated computer-telephone integration system to further streamline and enable your workers' daily operations.

Click here to email us for additional information

990 Park Center Drive, Suite C, Vista, CA 92081-8351 760-598-6233 - 800-941-9994 FAX (760) 598-6307 sales@teltechplus.com